About Us

Micheal H. Farmer - President

Micheal founded CSI in 1995. Since 1985 his experience has been dedicated solely to catastrophe claims in residential, commercial lines and B/I type claims. The past 21 years have been dedicated solely to catastrophe claims in residential, commercial lines and B/I type claims.

Mike is experienced in management and supervision of large catastrophic events. He is also a large loss expert with problem solving capabilities. He uses his management skills to analyze situations in office and field operations to better improve claim efficiency and turnaround time. Mike works directly with our clients to prepare a catastrophe plan to fit their individual needs.

Mace A. Farmer - Vice President

Mace joined his brother Mike at CSI in 1998. He has been in the claims industry since 1981 with experience in both auto and property claims. He has worked in the catastrophe claims business since 1998 specializing in residential and commercial property losses.

Mace has been primarily in management since 1990. He has overseen many catastrophic events. He works in conjunction with Mike to prepare catastrophe plans for clients that meet their needs.

Jennifer L. Janak - Operations Manager

Jennifer has been with CSI full time since 2005. She worked onsite for CSI during catastrophic events while she was in college. She has been in and around the insurance claims business since 1995.

Jennifer oversees the day to day operations at CSI. She is the liaison between the clients, adjusters and the office staff. She is instrumental in getting everything organized during a large catastrophe and takes care of all catastrophe claim assignments. She also handles all of the accounting for the company. Her expertise is problem solving, company efficiency, and working with clients to make sure all of their needs are met.

Ernest G. Shealy III - Claims Director

Ernie joined CSI in 2014 after 16 years in the insurance industry. He is responsible for marketing, client relations, and strategic catastrophe coordination. He has worked in several different areas of the insurance industry and brings a diverse background to CSI.

Ernie graduated from the University of South Carolina in 1997 and immediately began working in the insurance industry. After a short stint in the risk management and underwriting audit field, he went to work in claims with a Fortune 500 company where he would work for 12 years in various roles from adjuster, senior adjuster, claims examiner, supervisor, and claims branch manager. After leaving the insurance company side of the business, he spent time as a general manager for a daily/catastrophe adjusting company and as well as a property and casualty agent for an independent insurance agency.

Ron Dyer - Claims Review Manager

Ron is a resident of Kansas City, MO and attended college at University of Missouri Kansas City. He spent 26 years in transportation starting as a trainee working all positions including dock supervisor and driver, settling finally for 24 years in sales and operations. An opportunity presented itself and after securing a Texas Adjuster's License, a change of career was made to an Independent Adjuster.

After training and working for other adjusting firms, he was provided an opportunity as a field adjuster for Catastrophe Specialist, Inc. where he has spent the last 14 years. During Hurricane Matthew, he joined the management staff at CSI as a trainer for Xactimate and a file analyst. He ensures all new adjusters have the appropriate forms and information to perform their respective duties. He also acts as an information source for carrier requirements and policy interpretation.

Christopher L Cleveland - Client & Adjuster Relations Manager

Chris joined CSI in 2017 after 6 years of field claims experience in handling hail, wind, fire, flood, ice damming, tornado and other various types of catastrophic losses. Since joining the industry, Chris has proven his abilities in commercial and residential claims through his relentless drive to be the best at what he does. Chris worked in inside and outside sales from 2006 to 2011, prior to which he served 5 years in the US Army with 1 year of service in Afghanistan.

Chris is responsible for marketing, adjuster recruiting and relations, Xactimate training and the growth and development of our company through the evolution and implantation of new ideas that will keep CSI strong and desirable for both our clients and our adjusters.

Melinda K. Hendricks - Administrative Assistant

Melinda has been with CSI since 2008. She is focused on excellent customer service to the clients and their insureds. Melinda also works with our adjusters to make sure they have everything they need to ensure a smooth claims handling process.

She handles everything from new claim entry, running company and adjuster reports, to billing and is an integral part of CSI and their daily operations.

Address:  2708 Sunset Strip, Suite D,  Greenville, TX  75402     Phone:  (800) 215-7057   Fax:  (972) 673-0988   Email:  info@catcsi.com