Micheal Farmer founded CSI in 1995. He was the President of CSI until the end of 2017 when he retired. He now does consulting for CSI and is an integral part of any large loss review/supervision. Mace Farmer was the Senior Vice President when he retired in 2019. Like his brother Mike, he also currently does consulting for the company.
Ernest G. Shealy III – President
Ernie joined CSI in 2014 after 16 years in the insurance industry. In conjunction with the other members of management, he oversees the general operations of the company. He has worked in several different areas of the insurance industry and brings a diverse background to CSI.
Ernie graduated from the University of South Carolina in 1997 and immediately began working in the insurance industry. After a short stint in the risk management and underwriting audit field, he went to work in claims with a Fortune 500 company where he would work for 12 years in various roles from adjuster, senior adjuster, claims examiner, supervisor, and claims branch manager. After leaving the insurance company side of the business, he spent time as a general manager for a daily/catastrophe adjusting company and as well as a property and casualty agency manager for an independent insurance agency.
Jennifer L. Janak – VP Operations
Jennifer has been with CSI full time since 2005. She worked onsite for CSI during catastrophic events while attended Texas State University until she graduated in 2000. She has been in and around the insurance claims business since 1995.
Jennifer oversees the day to day operations at CSI. She is the liaison between the clients, adjusters and the office staff. She is instrumental in getting everything organized during a large catastrophe and takes care of all catastrophe claim assignments. She also handles all of the accounting for the company. Her expertise is problem solving, company efficiency, and working with clients to make sure all of their needs are met.
Micah Harrison – Field Claims Manager
Micah joined CSI in early 2019 and handles adjuster training and development, new and existing client marketing, and file review for CSI. He comes to us following a career that started with a large property and casualty carrier after graduating from Lamar University in 1998.
Working as an insurance staff employee for 7 years, he held various positions including adjuster, general adjuster, and branch supervisor. For the remainder of Micah’s career, he has been an independent general adjuster, claims practices/estimatics expert witness, and has served on hundreds of appraisal panels as both an appraiser and umpire. He holds multiple carrier certifications, state licenses, and claims/trade organization designations. His commercial and residential catastrophe experience brought him to assignments in 20+ states and Canada working every major hurricane in various capacities since 2003, along with dozens hail, tornado, wind and other insured events.
Melinda K. Hendricks – Office Manager
Melinda has been with CSI since 2008. She started as an Administrative Assistant and is now currently the Office Manager. Melinda works directly with the President & VP, clients and the adjusters to ensure a smooth claims handling process. Her job performances include, but not limited to: handling day to day responsibilities of the office, running reports for companies and adjusters, accounting, and new admin training. She is always available to answer questions or handle concerns of clients or adjusters, and is highly focused on excellent customer service.
Steve Burton – Claims Review Manager
Steve joined CSI in 2019. He handles adjuster training/development and file review for CSI. He also acts as an information source for carrier requirements and policy interpretation.
Steve’s career started with a large property and casualty carrier after graduating from Central Michigan University in 1996. He worked as an insurance staff employee for 14 years, and held various positions including adjuster, senior claim examiner and branch manager. Until joining CSI, he has been an independent adjuster.
Steve has earned the following designations: Senior Claim Law Associate, Associate in Claims, Associate in Management and Associate in Insurance Services. He holds multiple state licenses.
Niki Frahm – Admin Assistant
Niki joined CSI in 2019. She is in constant communication with our clients, and works directly with our adjusters to make sure they have everything necessary to be efficient in the field. She handles everything from new claim entry, running company and adjuster reports, to billing and is focused on excellent customer service to the clients and their insureds.